Refund policy

REFUND & RETURNS POLICY

OVERVIEW

At Glassly, we stand behind the quality of our products. Refunds or replacements are strictly limited to cases where an item arrives damaged, defective, or incorrect.

By placing an order with Glassly, you agree to the terms of this policy.

NO CHANGE-OF-MIND RETURNS

All sales are final.

We do not accept returns or issue refunds for change of mind, including but not limited to:

Deciding you no longer want the item

Ordering the wrong item or quantity

Expecting a different colour, size, or appearance

Not reading the product description

Delivery delays within stated timeframes

Please choose carefully before completing your purchase.

ORDER CHANGES & CANCELLATIONS (TIME-SENSITIVE)

We understand that plans can change. For this reason, customers may request an order cancellation or refund within 24 hours of placing an order, provided the order has not yet entered processing or shipment.

This 24-hour cancellation and refund option applies only to the customer’s first subscription order or to one-time purchases. It does not apply to future subscription renewals, which are billed and processed automatically according to the subscription schedule selected at checkout.

After the first 24 hours, or once an order has entered processing or has been handed to the carrier:

Orders are considered final

Orders may already be in processing or transit

We are unable to cancel, modify, or intercept shipments

Refunds or cancellations will not be available

Once an order has entered processing or has been handed to the carrier, it is outside of our control and cannot be stopped, redirected, or refunded.

Acknowledgement and Cancellation Limitations

By completing your purchase, you acknowledge and agree that:

  • An order cancellation or refund request must be submitted within 24 hours of placing the first subscription order or one-time purchase to be eligible

  • Subscription renewals do not include a 24-hour order cancellation or refund option and must be cancelled before the next scheduled billing date

  • Failure to cancel a subscription before billing does not constitute grounds for a refund

  • Shipping delays, travel plans, changes in personal circumstances, or availability issues after dispatch are not valid reasons for cancellation or chargeback

  • Orders refused, returned to sender, or unclaimed after dispatch are not eligible for refunds

This policy exists to ensure clear expectations, prevent misuse of the chargeback process, and allow fair and consistent handling of all orders.

ELIGIBLE REFUNDS OR REPLACEMENTS

Refunds, replacements, or store credits are only considered if the item received is:

Damaged in transit

Defective upon arrival

Incorrectly supplied (wrong item)

Claims must be submitted within 48 hours of delivery.

To lodge a claim, you must provide:

Your order number

Clear photos or video showing the issue

Photos of the original packaging

Claims that do not meet these requirements will not be approved.

OUR RESOLUTION PROCESS

If your claim is approved, Glassly will, at its discretion:

Replace the item, or

Issue a store credit, or

Provide a refund only where a replacement is not possible

Returned items (if requested) must be unused, in original condition, and in original packaging.

NON-ELIGIBLE CLAIMS

We do not offer refunds or returns for:

Used or opened items

Items damaged after delivery

Normal wear and tear

Minor cosmetic variations

Personal dissatisfaction not related to a fault

Claims made outside the 48-hour reporting window

SHIPPING & DELIVERY

Orders are processed within 2–4 business days on average.

Shipping times are estimated at 8–14 business days and are not guaranteed.

We do not issue refunds for:

Carrier or customs delays

Incorrect address details supplied at checkout

Parcels marked as delivered but claimed as missing

Once an order is handed to the carrier, responsibility transfers to the customer.

INCORRECT OR INCOMPLETE SHIPPING INFORMATION

Customers are responsible for ensuring that all shipping details entered at checkout are accurate and complete.

Glassly is not responsible for orders that are delayed, misdelivered, returned, or lost due to incorrect, incomplete, or outdated shipping information provided by the customer, including but not limited to:

  • Incorrect street address, unit or apartment number

  • Misspelled street or city names

  • Incorrect ZIP or postal codes

  • Use of temporary, inaccessible, or forwarding addresses

Once an order has been processed or handed to the carrier, we are unable to change the delivery address.

Orders returned to us due to incorrect or undeliverable address information are not eligible for refunds. If the order is returned to sender, reshipment may be offered at the customer’s expense, subject to availability.

By placing an order, you acknowledge that address accuracy is the customer’s responsibility and that address-related delivery issues do not constitute grounds for refunds, replacements, or chargebacks.

CHARGEBACKS & DISPUTES

We strongly encourage customers to contact us before initiating a chargeback or payment dispute.

Initiating a chargeback for valid and properly disclosed orders or subscription renewals may result in refusal of future service.

We reserve the right to submit order confirmations, delivery confirmation, tracking details, and this policy to payment processors to contest disputes.

CONSUMER LAW

Nothing in this policy limits or excludes rights granted under applicable consumer protection laws. Where a remedy is legally required, we will comply accordingly.

CONTACT

For refund or replacement requests, contact us at:

Email: support@glassly.online

Please include your order number and supporting evidence. Responses are typically provided within 48 business hours.